Why we process data
Exotrip uses personal data to run accounts, fulfil seed orders, stop abuse, and answer support mail. We do not sell or rent customer lists to advertisers.
What we may keep
- Account: name, email, hashed password, verification state.
- Orders: delivery address, phone, cart lines, payment mode, order IDs.
- Support: messages and files sent through Contact, Help, or Track & Support.
- Security: session tokens, approximate IP, and browser signals used to spot fraud.
How we use it
- Sign you in and block abusive registrations.
- Pack parcels and hand them to logistics partners.
- Send transactional notes about packing, dispatch, and delivery.
- Keep records required for Indian commercial and tax rules.
How long we keep it
Order records stay for the statutory commercial and tax windows in India. If optional marketing is offered later, you can opt out by emailing support@exotrip.in.
Your requests
Registered buyers may ask for a copy, correction, or deletion of personal data, except where law requires us to keep a record. Write from your account email to support@exotrip.in.
Security basics
Passwords are stored with one-way hashing. Where cards are accepted, vaulting stays with certified processors — full card numbers are not kept on our application servers.